Describe support needed, send requested items, track status, respond and plan return.
UX case study · concept prototype
Make a difficult life moment
easier to navigate.
Reframe leave and workplace accommodation administration as one coordinated, understandable journey—from an employee’s first question to a supported return and documented follow-up.
Explore employee journey → Open HR operationsRoles in journey
4
Employee · HR · manager · admin
Lifecycle stages
6
Request through follow-up
Linked workstreams
2
Leave + accommodation
Evaluation
To test
No measured outcomes
The problem
Employees may need time away, a workplace adjustment, or both. The experience crosses HR, a people manager, payroll, timekeeping and policy teams. Internal handoffs can feel like a maze to the employee.
- People repeat information or cannot tell what happens next.
- Case owners track deadlines across inboxes, spreadsheets and systems.
- Managers plan coverage without needing sensitive health details.
- Leave, accommodation and return events are related but fragmented.
UX challenge
How might we make the next action obvious, preserve a supportive conversation and keep records dependable—without exposing more information than a role needs?
ClarityContinuityPrivacyHuman reviewTraceabilityDesign tension: standardize enough to prevent missed steps while leaving room for individual circumstances and qualified judgment.
Four role journeys
Review information, validate policy with human judgment, communicate and own due dates.
Plan coverage and coordinate agreed work changes using limited operational details.
Monitor queues, audit workflow consistency, reconcile integrations and refine templates.
Deep task flow · Taylor’s overlapping request
Fictional scenario: intermittent leave overlaps with a temporary schedule adjustment request.
UX responses to hard parts
Make the process legible and exceptions explicit.
Evaluation hypotheses
Research plan, not measured results.
↑ Employee intake completion
↓ Rework and repeated questions
↑ On-time owner follow-through
↓ Status-chasing contacts
Methods: usability sessions with employees, specialists and managers. Measure task success, time to understand next step, repeated entry and privacy comprehension.
Research notes · public company positioning
Published claims are separate from prototype hypotheses.
AbsenceSoft publicly describes leave and accommodation management, employee self-service, case workflows, compliance resources, reporting and integrations. Its website says its Compliance Engine supports 200+ federal and state leave and accommodation policies. These are company statements, not results measured by this concept.
Platform overview · Compliance Engine · Accommodations · Integrations · Interactive process resource
Independent portfolio concept; no affiliation or endorsement implied. Not legal advice or production software.