Available for Senior & Lead UX Roles

I design AI-powered experiences people actually want to use

Strategic AI UX/UI Design Leader with 16+ years helping enterprises and governments turn complex, regulated systems into intuitive, accessible products, across Healthcare & Benefits, HR Tech, Public Safety, Retail eCommerce and Legal Tech.

Yogesh Malik - Senior AI UX/UI Design Leader

Trusted by industry leaders

16+
Years Experience
55+
Projects Delivered
85%+
Avg. Usability Improvement
320k+
Users Served

My Process

How I approach every project

A systematic, user-centered approach that balances creativity with strategic thinking.

01

Discover

Deep dive into user research, stakeholder interviews, and data analysis to uncover real problems worth solving.

User Interviews Analytics Review Competitor Analysis Stakeholder Mapping
25+
User Interviews Avg.
2-3
Weeks Duration
02

Define

Synthesize insights into clear problem statements, personas, and success metrics.

Problem Framing User Personas Journey Maps
3-5
Key Personas
03

Design

Rapid prototyping from sketches to high-fidelity tested solutions.

Wireframes Prototypes Usability Testing
5+
Iterations Avg.
04

Deliver

Close collaboration with developers, QA testing, and post-launch measurement to ensure real-world impact and continuous improvement.

Dev Handoff QA Support Analytics Setup A/B Testing Iteration
55%
Avg. Engagement Lift
30%
Reduced Training Time

Featured Work

Case studies that show impact, not just interfaces

Selected work, most recent first: B2B commerce, global web, UK Government and AI experience design.

EOS B2B Commerce storefront home page
Salesforce B2B CommerceCapita2024–2025

Evolution of Sales (EOS) Platform

Led an end-to-end Salesforce transformation at Capita: automated quoting, customer journeys and Figma/XD prototypes for B2B buyers.

+52%Projected sales
−35%Fulfilment time
−40%Support tickets
Read Full Case Study
Drupal LCNCGlobal website2022–2023

Capita.com Global Website Redesign

Redesigned the UI and interaction flow, integrated Workday job search and built a design library used by 15+ designers across 5 teams.

+40%Usability score
−25%Navigation time
+35%Conversion
Read Full Case Study
Redesigned Capita.com home page
Redesigned Axelos.com home page
UK GovernmentWCAG 2.1 AA · GDS2019–2022

AXELOS: UK Government Programme

UX audit and GDS-standard redesign of a platform serving 50,000+ students, including a 3-month onsite assignment in London.

+55%Page engagement
−40%User errors
50k+Students served
Read Full Case Study
AI / GenAIAI agent observability2026

Stratos AI: Mission Control for AI Agents

A redesigned console for monitoring, debugging and governing fleets of enterprise AI agents, built around triage: what needs attention first, then fleet to agent to trace.

3Live screens
2 clicksFleet to trace
AAStatus never colour-only
Read Full Case Study
View All Case Studies

Testimonials

What colleagues & stakeholders say

A LinkedIn recommendation from my manager at Capita, plus feedback from people I’ve worked with.

"Yogesh brings a rare combination of strategic thinking and hands-on design excellence. His work on the B2B Commerce platform transformed how our sales team operates the UX improvements directly contributed to our revenue growth."

RS

Richard Sterling

Product Director, Capita PLC

"Working with Yogesh on the government accessibility project was exceptional. He championed WCAG compliance not as a checkbox exercise, but as a genuine commitment to inclusive design. The results speak for themselves."

SP

Sarah Patterson

Accessibility Lead, UK GDS

"Yogesh mentored our junior designers and elevated the entire team's capability. His systematic approach to design from research to delivery became the gold standard for how we approach projects now."

MK

Michael Krishnan

UX Manager, Harman

Yogesh Malik - Professional photo

About Me

Principal UX Architect for enterprise & AI experiences

I’m a Principal UX Architect and Senior Product Designer with 16+ years of experience, 12+ of them in UX and enterprise design. I design accessible, user-centred products across SaaS, commerce, government, workforce, legal tech and AI platforms.

I specialise in WCAG 2.1 AA accessibility, design systems and governance, and human–AI interaction: turning complex, regulated workflows into products people trust and adopt.

+52%Sales uplift
+55%Engagement growth
−40%User errors
−30%Training time
Selected innovation · L&T Infotech · June 2026

SiliconMind: a semiconductor-aware agentic AI factory

Selected through L&T Infotech’s innovation programme: an agentic AI framework that applies semiconductor-domain context to automate engineering workflows.

UX strategy & architecture

UX vision, design roadmaps, information architecture, journeys and user flows.

Accessibility

WCAG 2.1 AA and UK GDS, from audit and heuristic evaluation to compliant delivery.

AI experience design

Human–AI interaction, multi-agent journeys, trust and progressive disclosure.

Design systems & DesignOps

Reusable components, standards and governance adopted across teams.

01/2026 – 09/2026

Principal Architect, UX Design · Intelliswift (an LTTS company), Pune

Neura Belden BHVA, a GenAI multi-agent virtual assistant. I set the UX vision and roadmap, designed 4 end-to-end agent journeys and specified 6 flagship features.

05/2019 – 09/2025

Associate Architect, UX Design · Capita India PLC, Pune

Led the EOS Salesforce B2B Commerce transformation, the Capita.com global redesign and the AXELOS UK Government programme, including an onsite assignment in London.

07/2018 – 02/2019

Lead Experience Designer · AbsenceSoft, Pune

FMLA and absence management for 10,000+ employees. Training time down 30%, satisfaction up from 3.2 to 4.5, and 95% design-to-development accuracy.

01/2014 – 06/2018

Senior UX/UI Designer · Harman Connected Services, Pune

Moved the Consilio eDiscovery suite from a legacy desktop app to the web for 5,000+ legal professionals. User errors down 40%, processing time down 25%.

2007 – 2014

Earlier career · Synechron, Cybage, Pure IT

Front-end and usability engineering for banking, insurance and product-engineering clients: the foundation for my enterprise UX work.

Awards

  • Capita Fearless Innovation Award, 2025
  • Capita Centre of Excellence Award, 2021–2023
  • Capita Pat on the Back Award, 2020, 2021, 2024, 2025
  • L&T Infotech innovation idea selected, 2026

Education & certifications

  • B.Tech, Computer Science, Pune (2002–2006)
  • Interaction Design Foundation (EQF Level 7)
  • AI & agentic systems: DeepLearning.AI, Anthropic, AWS, IBM, Google
  • Certified Scrum Master (CSM)

Tools

  • Figma, Figma Make, Adobe XD, Creative Cloud
  • HTML5, CSS3, Bootstrap 5, Axe, WAVE, Lighthouse
  • Claude & Claude Code, Copilot, Gemini, crewAI
  • Miro, FigJam, Jira, Confluence

Languages & location

  • English: C2, proficient
  • German: A2, working towards B1
  • Based in Pune; open to onsite, hybrid or remote
  • Open to roles across India: Bangalore, Pune, Hyderabad, Mumbai, Chennai, Noida, Delhi and Lucknow
View CV (PDF)

Writing

Thoughts on design, AI, and building better products

Sharing lessons learned from 16+ years of designing enterprise products.

2024

AI Will Not Replace UX Designers: Here's Why

Headlines pop up daily about AI replacing UX designers. These predictions generate buzz but fail to capture what really makes design valuable.

Read on LinkedIn

2024

The Dawn of AI-Powered Experiences

Exploring how AI is fundamentally reshaping the digital landscape and what it means for user experience design.

Read on LinkedIn

2024

Balance in UI Design: Why It's Crucial

In design, particularly in user interfaces (UI), balance is crucial. Balance makes an interface attractive and pleasant to use.

Read on LinkedIn

2024

Data-Driven Design Decisions

Unlocking the power of data-driven design decisions in an era where user experience can make or break a digital product.

Read on LinkedIn

Get in Touch

Let's build something meaningful together

Open to senior and lead UX roles across PAN India: Bangalore, Pune, Hyderabad, Mumbai, Chennai, Noida, Delhi and Lucknow.

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